Privacy Policy

1. Introduction

We are committed to protecting and respecting your privacy and the information you share with us or that we acquire necessarily through the work of MyRoseSanctuary.com.

This privacy policy tells you how your personal data is used when you visit our website, interact with us, and buy our goods and services.

It also tells you about your privacy rights and how the law protects you.

It is important that you read this privacy policy, together with any other privacy policies we may provide, so that you are fully aware of how and why we are using your data. By using our website, you’re agreeing to be bound by this Policy.

2. Who we are

MyRoseSanctuary.com is wholly owned by Jingle Global Ltd which is headed by Judith Bogner.

Jingle Global Ltd, located at 6 Pankhurst Drive, Bracknell, RG12 9PS, UK, is the data controller responsible for this website and any handling of personal data carried out by or on behalf of MyRoseSanctuary.com.

MyRoseSanctuary.com offers coaching and teaching servies for adult individuals and groups as well as inspiration in written, audio and video format.

This website is not intended for children and we do not knowingly collect data relating to children.

3. Personal data that we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect a variety of information about our customers and visitors to the MyRoseSanctuary.com website. This personal data falls into these categories:

Identity data includes title, first name, last name, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media username.

Contact data includes billing address, delivery address, e-mail address and telephone numbers.

Financial data includes payment card partial details.

Transaction data includes details about payments to and from you and other details of products and services you have purchased from us.

Profile data includes your username and password, purchases or orders made by you, preferences, feedback and survey responses, as well as any profile data which we have added (for example, using analytics and profiling).

Technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Usage data includes information about how you use our website, products and services.

Tracking data includes information we, or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and mobile identifiers.

Marketing and dommunicationsdata includes your preferences in receiving direct marketing from us, and your communication preferences.

Remember, if you choose not to share personal data with us, or refuse certain contact permissions, we might not be able to provide the products and services you’ve asked for.

4. How is your personal data collected

We use different methods to collect data from and about you including through:

Direct interactions

You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, email or through chat or social media.

This includes personal data you provide when you:

• sign up to receive a newsletter;
• make enquiries or request information be sent to you;
• create an account on our website;
• order our products or services;
• ask for marketing to be sent to you;
• engage with us on social media;
• enter a competition, promotion or survey;
• contact customer service; or
• leave comments or reviews on our products or services (please be kind!).

Automated technologies or interactions

As you interact with us, we may automatically collect technical data about your equipment, browsing actions and patterns. We may also collect tracking data when you use our website, or when you click on one of our adverts (including those shown on social media).

Third parties or publicly available sources

We may receive personal data about you from various types of third parties, including:

• Technical data and/or tracking data from analytics providers, advertising networks and search information providers;
• Data from any third parties who are permitted by law or have your permission to share your personal data with us, such as via social media or review sites We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

5. How we use your personal data

• Where we need to perform the contract we are about to enter into or have entered into with you. For example, when you purchase our products, that’s a contract.
• Where we need to comply with a legal or regulatory obligation. For example, keeping records of our sales for tax compliance.

6. Advertising, marketing and your communications preferences

We may occasionally send a newsletter to you if you have opted in to receive it. On our website, we always try hard to make it really clear what we are doing and what communications you will be sent, whether it’s you deciding to sign up to the Newsletter or as part of creating an account or the purchase journey – and you have a right at any time to change your mind and say no thank you and opt out. The easiest way to opt out is to use the unsubscribe link at the bottom of the communication. (But we’d be really sorry to see you go.)

7. Cookies

Cookies are a tool that we (and everyone one else who operates online) use for advertising. That is just part of why cookies are used, generally, they are pretty clever.

Cookies help MyRoseSanctuary.com to work better and provide lots of help in the background to make the process of being a MyRoseSanctuary.com customer a lot easier. You’d miss a lot of these things if they were gone – like it being easy to log in and move from page to page, and things staying in your cart while you go off and look at other pages.

There are also cookies that allow MyRoseSanctuary.com to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features.

When you use MyRoseSanctuary.com, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It’s important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third-party websites for more information about their cookies and how to manage them.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in this privacy policy. We may also share your personal data if the law otherwise allows it.

We may share personal data with the following categories third parties:

• Suppliers and service providers (such as technology service providers, payment processing and fraud prevention providers and post and courier services);
• Auditors and professional advisers like bankers, lawyers, accountants and insurers;
• Government, regulators and law enforcement.

9. Payment information

MyRoseSanctuary.com may use a third party payment processor such as PayPal to process payments made for products and services via the Website. All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards (which are high!) and your billing information (which is only used by these payment processors for the purpose of performing fraud protection) is encrypted before being communicated to them. Subject to the below exceptions, your credit card details are communicated directly from your browser to these payment processors – MyRoseSanctuary.com never sees your full Permanent Account Number (PAN). This means that the payment form is either off-site or displayed in a frame on the payment page.

We only store the tokens required to identify the transaction with PayPal, issue refunds and identify transactions made using PayPal.

10. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

11. Data retention

We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they stop being customers for tax purposes.

In some circumstances you can ask us to delete your data; see Your legal rights below for further information.

12. Your legal rights

If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:

• The right to be informed – that’s an obligation on us to inform you how we use your personal data (and that’s why we’re doing that in this privacy policy);
• The right of access – that’s a right to make what’s known as a ‘data subject access request’ for copy of the personal data we hold about you;
• The right to rectification – that’s a right to make us correct personal data about you that may be incomplete or inaccurate;
• The right to erasure – that’s also known as the ‘right to be forgotten’ where in certain circumstances you can ask us to delete the personal data we have about you (unless there’s an overriding legal reason we need to keep it);
• The right to restrict processing – that’s a right for you in certain circumstances to ask us to suspend processing personal data;
• The right to data portability – that’s a right for you to ask us for a copy of your personal data in a common format (for example, a .csv file);
• The right to object – that’s a right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and
• Rights in relation to automated decision-making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision-making.

These rights are subject to certain rules around when you can exercise them. You can see a lot more information on them, if you are interested, on the UK Information Commissioner’s Office website.

If you wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

13. How to contact MyRoseSanctuary.com about privacy

If you have any questions about this privacy policy, or would like to exercise any of your rights, please email us through our contact us form on the Website.

14. Changes to this privacy policy

The General Data Protection Regulation is new and the ICO is still issuing new bits of guidance about how businesses should follow it. So, you may see little updates to our privacy policy over the coming months. Be sure to check in and have aread every now and then.

This privacy policy was last updated on 15th of June 2022.

© Jingle Global Ltd 2022

Disclaimer 

 The information on this website is not purposed to replace professional medical diagnosis, treatment or even advice. You should always consult a qualified healthcare professional with questions about any medical condition. The information is not a substitute for medical or psychological treatment. Any results presented on this website do not constitute a warranty, guarantee, or prediction regarding the outcome of an individual for any particular issue. While all materials and links to other resources are posted in good faith, the accuracy, validity, effectiveness, completeness, or usefulness of any information herein, as with any publication, cannot be guaranteed. MyRoseSanctuary.com does not accept responsibility or liability whatsoever for the use or misuse of the information contained on this website. We strongly advise that you seek professional advice as appropriate before making any health decision. 

Terms & Conditions 

These Terms and Conditions apply to all services and products purchased through the MyRoseSanctuary.com website. The website MyRoseSanctuary.com and related sub-domains are owned wholly by Jingle Global Ltd. 

1. Payment of Services and Products/ Acceptance of your Order/ Cancellation and No Show

We must receive full payment of the price of the service or product (including the delivery charges if applicable) before we can accept your order. We reserve the right to restrict the number of services or products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and when it will be despatched. Otherwise, our acceptance of your order takes place on delivery of the products. Only when we have accepted your order is a binding contract created between us. Please note that due to changes in Paypal regulations we are no longer able to accept payment by Maestro or American Express cards.  

Cancellation and No Show: 

If you need to reschedule or cancel your session, you must notify us by email and not later than 24 hours before the scheduled session. We will then do our best to reschedule or refund the payment within 30 days. No show or cancellation within 24 hours before your scheduled session incurs full payment. 

2. Prices

Our prices are set out on our website in Pounds Sterling. Prices remain in force until we publish new prices on our website. We reserve the right to change our prices. Where delivery charges apply they are displayed during the order process. 

3. Availability 

We can usually arrange for a session within 7 days of your inquiry but during busy times we will inform you when this is likely to be longer. 

4. Delivery terms

Orders are charged postage and packing according to weight and handling costs. All orders with payment will be dispatched as far as possible within 24 hours via first class royal mail (except where a longer delivery time is stated in the product description). Orders placed late on a Friday, over the weekend or a bank holiday will be processed on the next working day. If for any reason there is a delay we will keep the customer informed of expected delivery times. For countries outside the United Kingdom, you must request details of delivery charges and agree to them before placing an order. 

Our aim is to get your order delivered within three to four working days of receipt of payment to addresses within the United Kingdom. We will attempt to deliver products ordered by you to the delivery address stated on your order form. If products are returned to us as undeliverable we will refund the price of the products and our delivery charges less £5 in respect of our administrative costs. You will not become the owner of the products until they have been delivered, at which time they will also become your risk and we will not be liable for any subsequent damage, loss or destruction to them. Please note that missing parcels cannot have a claim launched until 15 working days after dispatch. 

5. Refunds & Returns Policy

Refunds: 

If products we deliver to you are not as ordered or are damaged or defective, you should contact us within 7 days of delivery. We will credit the price and delivery charges of those products to you. 

If you do not receive products ordered you should notify us within 28 days of the date of your order. We will credit the price and delivery charges of the non-delivered products to you. 

Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law. 

Returns: 

All requests for returns must be made in writing. You will be charged a 25% restocking charge for undamaged or non faulty items and the goods will be returned at your own expense. The goods must be in a re-saleable condition and the return must be authorised by us. If any packaging is not complete no credit will be given. You must provide us with the original invoice, despatch note or other proof of purchase. 

Nothing in this Returns Policy affects any statutory rights you may have as a consumer. 

6. Security Procedures

All purchases made through this site are processed through a Paypal certified secure server. All your details are stored on a secure server and are not revealed to any third parties. 

Cookies: 

Cookies are small files placed on your web-enabled device while browsing the internet which aim to improve your browsing and shopping experience with us. They remember certain information like your login details, and also measure site traffic to make our service as good as possible. 

7. MyRoseSanctuary.com Privacy Policy

We are committed to protecting your privacy. We will only use the information we collect about you lawfully (in accordance with the General Data Protection Regulation 2018).  We do not pass your information to any other party. For more information please visit our Privacy Policy page. 

8. Limitation of Liability/Disclaimer

Any advice given on this site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given.  

9. Copyright 2022 MyRoseSanctuary.com

All rights, including copyright, trade marks, names and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this Agreement confers on you any licence or right under any of our trade marks, names or logos or those of any third party. 

We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this website. The content of this website is and remains the property of Jingle Global Ltd. 

10. Validity

If any of these Terms and Conditions are unenforceable it will not affect the enforceability of the rest of these Terms and Conditions. 

11. Governing Law and Jurisdiction

Your order and the formation of the contract will be governed by and interpreted in accordance with English and Welsh law. 

12. Contacting us

 

By Post: 

Jingle Global Ltd 

6 Pankhurst Drive 

Bracknell 

RG12 9PS 

 

Or by email using our contact form.